Monica Nacarado - Resumen Analisis Financiero

Absolute Hotel - Customer Service Limerick, Ireland (Apr 2025 - Nov 2025) I delivered high-quality customer service by effectively handling guest complaints and ensuring a smooth and positive table service experience. I worked collaboratively within a multicultural team to maintain quality standards and support daily operations in a fast-paced environment. Key Achievements: Coordinated service for 40+ guest groups, ensuring clear communication between customers, kitchen, and service teams. Supported training and onboarding of new staff (4-6). Bill Gosling - Customer Service / Affirm Account Heredia, Costa Rica (Oct 2024 - March 2025) I reviewed and analyzed customer loan information to support decision-making and ensure accurate assistance. I handled customer inquiries through phone and email while maintaining professionalism, accuracy, and adherence to established procedures. Key Achievements: Achieved 90%+ customer satisfaction, resulting in assignment to a special cases project. Decreased case backlog and response times by ~40%. Evaluating Pricing Operations Intern - London Stock Exchange Group Heredia, Costa Rica (July 2024 - Aug 2024) I collaborated with professionals in an international financial environment, supporting cross-functional teams and daily operations. I contributed to an automation project and a documentation project (SOP), ensuring process accuracy and consistency. Key Achievements: Bond search time reduced by ~55% through process automation. Process standardization implemented via team-wide SOPs.

Bachillerato en Economia

Strong sense of responsability and commitment. High attention to detail and accuracy. Ability to perform effectively under pressure. Proactive and self-motivated. Adaptable in dynamic and changing environments. Analytical thinking. Strong problem-solving skills Languages: Spanish (Native), English (C1, Advanced). Microsoft Excel: Intermediate Advanced. Microsoft Office: Word, PowerPoint, Outlook (Advanced). Programming: Python (Basic), R (Basic). Research and Data Analysis

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Motivated and detail-oriented recent economics graduate with a strong foundation in data analysis, financial markets, and customer service. Passionate about learning, problem-solving, and contributing to dynamic teams, with the ability to adapt quickly to fast paced and multicultural environments. Eager to expand my knowledge, grow professionally and contribute to the success of an organization.