Front Desk Agent

Salario: 39900 $

Ubicación: México

Área - Puesto: Supervisor

Fecha de publicación:30-01-2024

|

Fecha de caducidad de la vacante: 01-06-2024

Agencia Selina
Selina

Agencia

on layboard since 11.12.2023

Persona de contacto: Selina

Número de teléfono: -

Ver opiniones de la empresa ⟶
Persona de contacto: Selina
Número de teléfono: -
Description
Who we are  
Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places to build community to engage with locals and fellow travellers to work and enjoy new adventures.
Responsibilities
â— Responsible for communicating the different Tours & Travel products and services during the check in process 
â— Ensure all guests are aware of the different spaces in Selina (common kitchen F&B cinema room library cafe/club Retail Shop Tours & Travel desk Wellness Deck Surf Ranch - when relevant-) 
â— Responsible for selling all Tours & Travel products (Retail Tours and Transportation Rentals Wellness Surf and Education) â— Responsible for recording Tours & travel sales in systems Rezdy and Winks. 
â— Responsible with supporting guests in case of any question/concern needed regarding an T&T product 
â— Manage receptionists tasks on the night shift 
â— Process all guest check-ins and early check outs 
â— Review receptionists’ reports 
â— Obtain clean and organized reception 
â— Accounting reports as required 
â— Ensure to complete the logbook 
â— Check all the Complete Registration Cards to make sure to have all the Id´s and personal information of our arrival guests â— Perform adjustments and corrections and rectify all PMS problems that occur during night shift 
â— Verify that all registered guests have the payment applied correctly in the PMS 
â— Prepare of End of day procedure
â— Make sure that all the arrivals for the following day are already assigned 
â— Prepare all the Registration Cards Selina Bracelets and keys for the arrivals of the next day 
â— Check all accounts of guests who check out the next day â— Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift 
â— Ensure standards of customer service 
â— Ensure the good conditions of reception equipment â— Must be able to perform the full night audit if needed â— Act as manager on duty for the hostel in the absence of the 
Management Team dealing with complaints problem solving disturbances special requests and any other issues that may happen 
â— In case on Events or Parties is mandatory of coordinate all the security team 
â— Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety
Requirements (language years of experience area of experience specific knowledge)
â— 1-2 years of experience in reception 
â— Team management 
â— Bilingual 
â— Knowledge of PMS system 
â— Tourism /Hotel management background
Reception PM Leader
Job title
PM Leader
Department
Reception
Location
All locations
Type/Duration of contract
Prof. Services / Payroll 
1 year
Responsibilities
You are a multi-task resourceful imaginative curious citizen of the world who enjoys challenges fast pace and learning something new every day. 
Change is your ally and creativity your best friend. 
You are ready to jump in at any time and wear many hats because you value the growth you can have by learning to do it all. 
Most of your responsibilities are (but not limited to): 
â— Responsible for communicating the different Explore products and services during the check in process 
â— Ensure all guests are aware of the different spaces in Selina (common kitchen playground cinema room library cafe/club Retail Shop Explore desk Wellness Deck Surf Ranch - when relevant-) 
â— Responsible for selling all Explore products (Retail Tours and Transportation Rentals Wellness Surf and Education) 
â— Responsible for recording Explore sales in systems Rezdy and Winks. 
â— Responsible with supporting guests in case of any 
question/concern needed regarding an Explore product 
â— Process guest check-ins and requirements while ensuring high satisfaction 
â— Review and create reception reports 
â— Obtain clean and organized reception 
â— Ensure to complete the logbook 
â— Support the Operations Manager & Room Supervisor on the Rooms and Common Areas Inspection
â— Perform adjustments and corrections and rectify all PMS problems that occur during the shift 
â— Verify that all registered guests have the payment applied correctly in the PMS 
â— Make sure that at the end of the Housekeeping Shift all the vacancy rooms are ready and clean 
â— Support the maintenance & housekeeping team in order to complete all the assigned task 
â— Ensure that all guests are guided to the room by someone from the team as part of the protocols 
â— Ensuring all floats balance correctly at the end of shift â— Act as manager on duty for the hostel in the absence of the Management Team dealing with complaints problem solving disturbances special requests and any other issues that may happen
Requirements (language years of experience area of experience specific knowledge)
â— 1-2 years of experience in reception 
â— Team management 
â— Bilingual 
â— Knowledge of PMS system 
â— Tourism /Hotel management background
Contactar con el empleador
Todas las vacantes de "Selina" ⟶

demostraciones: 2.3K

Dejar una solicitud
Comentarios 0

Todavía no hay comentarios en esta vacante. Puedes ser el primero!

Iniciar sesión o registrarse para dejar comentarios.

Últimas vacante añadidas.

Miguel Torres en San Cristóbal de las Casas busca con premura a un/a Administrador

1700 $

México (San Cristóbal de las Casas)

28-04-2024

Oportunidad única para Administrador en Huamantla, Ana López

1700 $

México (Huamantla)

26-04-2024

Necesidad inmediata de Administrador en UrbanGrowth, San Fernando

1400 $

México (San Fernando)

26-04-2024

Selina

Agencia

on layboard since 11.12.2023

Agencia para empleo en el extranjero Selina
Contactar con el empleador
Enviar currículum

Vacantes similares.

Los usuarios también buscan con frecuencia en estas ciudades:

Trabajar en Playa del Carmen 76 Trabajar en Xico 49 Trabajar en Cabo San Lucas 40 Trabajar en Cancún 30 Trabajar en San Miguel de Allende 10