Jacob Ladino Santander - Resumen Analista de datos

Volunteer at Hecho por Nosotros (HxN) and Animaná B Corp, UN ECOSOC Consultative Status at UN, Ashoka & Fabric of Change Fellow – Remote (Feb 2024 - Present) • Manage records and support the onboarding process of new volunteers, ensuring efficient flow and proper integration into the team. • Maintain and manage a database to track the status of each volunteer, optimizing record organization and facilitating decisionmaking. • Collaborate in organizing and executing seminars aligned with the NGO’s mission. Customer Service, Hostel Cholatchê – Rio Grande do Sul, Brazil (2023 – 2024) • Managed customer service, performed check-ins and check-outs, contributing to a more efficient guest experience. • Coordinated with the team to ensure proper guest service, keeping the reception area organized and improving operational efficiency. • Handled reservations and resolved complaints, maintaining and improving customer satisfaction. • Managed inventory, ensuring product availability, and provided administrative support to optimize internal reception processes. Marketing Intern, Shigong Bolivia S.R.L. – La Paz, Bolivia (Jan-Mar 2023) • Conducted market research and generated leads, contributing to a prospect list for scheduled E-learning courses. • Assisted in the creation of commercial proposals and followed up with potential clients, helping to increase sales opportunities. • Created graphic advertisements to attract customers and collaborated in updating content marketing to keep potential clients informed. Human Resources Intern, Red Enlace ATC S.A. – La Paz, Bolivia (Feb-Jun 2022) • Participated in the onboarding process of new employees, enhancing the integration experience and improving employee retention. • Managed employee documentation and collaborated in workplace wellness projects, optimizing human resources administration. • Administered databases and HR management systems, ensuring data accuracy and availability. Sales, Coca-Cola – La Paz, Bolivia (Dec 2012) • Sold Coca-Cola products, executed the Trade Marketing campaign, and enhanced brand visibility at points of sale. • Coordinated logistics for promotional events, contributing to the success of campaigns and meeting company goals.

Diploma in Human Resources Management, Universidad Católica Boliviana “San Pablo”, 2022 Bachelor's Degree in Business Administration, Universidad Católica Boliviana “San Pablo”, 2021 IBM Data Analyst Certificate, IBM, offered through Coursera (Online Course), 2024 Python for Everybody Certificate, University of Michigan, offered through Coursera (Online Course), 2024 SQL for Data Science Certificate, University of California, Davis, offered through Coursera (Online Course), 2024 Innovation Management Certificate, Erasmus University Rotterdam, offered through Coursera (Online Course), 2024 Certificates in Talent Management, Strategic Planning, and Human Resources Productivity with AI, University “Eventos académicos universitarios”, 2024 Advanced Excel and Power BI Certificate, Expert Cursos (Distance Learning), 2024 Certificate in Public Policy and Management, UAGRM – UPA, 2022 Virtual Course Certificate “Research Instrument”, U.C.B. “San Pablo” Business Administration Program, 2020 Accounting Assistant Certificate; Seminar in Costs and Taxation; Accounting Systems Mónica and Orión, Instituto Profesional “Los Ángeles”, 2014

Bachelor’s degree in Business Administration with experience in Human Resources, Marketing, and Customer Service. • Recently completed a Data Analysis course, gaining knowledge in data analysis technologies. • Ability to apply data analysis skills to optimize processes and support strategic decision-making within an organization. • Experience in team management, process optimization, and customer service, enabling me to integrate data analysis solutions to enhance business efficiency. • Seeking an entry-level opportunity to apply and further develop my knowledge in data analysis and business management.

inglés español

Bachelor’s degree in Business Administration with experience in Human Resources, Marketing, and Customer Service. • Recently completed a Data Analysis course, gaining knowledge in data analysis technologies. • Ability to apply data analysis skills to optimize processes and support strategic decision-making within an organization. • Experience in team management, process optimization, and customer service, enabling me to integrate data analysis solutions to enhance business efficiency. • Seeking an entry-level opportunity to apply and further develop my knowledge in data analysis and business management.