Experiencia laboral:
Hospitality, Entertainment, Recreation, and Guest Services professional with extensive experience in the cruise, resort, and customer service industries. More than 10 years of experience leading multicultural teams, organizing recreational and entertainment activities, coordinating events, and delivering high levels of guest satisfaction. Former Activities Manager with Royal Caribbean and Water Sports & Entertainment Manager with Club Med, experienced in hosting events, training staff, coordinating recreational programs, and ensuring guest and crew safety. Recognized for strong leadership, communication, problem-solving, organizational skills, and guest-focused service.
Educación:
Universidad Iberoamericana Golfo Centro, Mexico.
ETEA University of Córdoba, Andalusia, Spain
Habilidades profesionales y otras:
Guest Services
Guest Relations
Guest Satisfaction
Hospitality
Tourism & Travel Industry
Recreation Programs
Entertainment Programs
Event Management
Event Coordination
Event Hosting
Master of Ceremonies (MC)
Public Speaking
Audience Engagement
Team Leadership
Staff Training
Coaching & Mentoring
Customer Service
Complaint Resolution
Conflict Resolution
Organizational Skills
Time Management
Multitasking
Problem Solving
Inventory Management
Equipment Management
Safety Procedures
Crowd Management
CPR
First Aid
Microsoft Word
Microsoft Excel
Microsoft Office Suite
Wondershare Filmora
CorelDRAW
Social Media Tools
Adicionalmente:
Crowd Management in Case of Emergency (Royal Caribbean)
CPR Certification (Club Med & Royal Caribbean)
First Aid Certification (Club Med & Royal Caribbean)
Complaint Management Training
Export Fundamentals
The Image of Success
Relationship Management
Complaint Management
Leadership Business
Management Finance
Spanish: Native
English: Fluent
Italian: Intermediate
French: Basic
Hungarian: Basic
